Chuck E. Cheese is proud to offer its Guests with Play Pass a card (the “Play Pass”) that allows you to play games .

These terms and conditions (the “Terms & Conditions”) govern all Play Pass cards and their use. Play Pass, including all administration related thereto, is provided by CEC Entertainment Concepts, “Chuck E. Cheese,” “we,” “us,” “our,” “ours”). By purchasing, recharging, or using Play Pass, you agree to be legally bound by these Terms & Conditions, and your use shall be subject to these Terms & Conditions, as they may be amended from time to time, without further notice to you. You can obtain the latest version of these Terms & Conditions at the cashier or at

General Information

A Play Pass is a card with a radio frequency identification chip which, depending on the price of the game , can activate the selected game inside Chuck E. Cheese. Each game requires a specified number of Play JDs on the Play Pass to play the Game(s). The Play JDs required to play each Game will be displayed on the card reader located on each Game.




Chuck E. Cheese reserves the right not to accept a Play Pass or otherwise limit use of the Play Pass if it believes the use is unauthorized, fraudulent or otherwise unlawful or violates these Terms & Conditions.

You will not be sent statements of itemized transactions involving your Play Pass.

Purchasing a Play Pass

You can obtain a Play Pass in three ways (note that all sales and use tax is not included in your Play Pass purchase):

Play Pass Kiosk. You may purchase Play Pass by simply following the on-screen prompts at the kiosk.

At the Cashier Station. You may purchase a Play Pass alone or as part of a Value Deal or Play Pass package by either a credit card, Chuck E. Cheese gift card or cash from authorized Chuck E. Cheese’s employees, including but not limited to Cashier or Manager (collectively, “Authorized Employee(s)”); or

Reserved Birthday Party. You may also purchase Play Pass as part of a reserved Birthday Party package.

Play Pass Bands

initial purchase you will be able to add either Play JDs , in accordance with, and subject to, these terms and conditions.

Adding Play JDs to Your Play Pass Cards

You may add either Play JDs to your Play Pass at a kiosk or cashier station by paying with cash, or credit/debit cards. . For the avoidance of doubt, The billing descriptor you will see on your credit/bank statement will be portrayed as “CHUCK E CHEESE PLAYPASS”

Agreement to Contact Us. We are eager to offer the best customer experience possible. Please contact our Guest Relations team prior to contacting your credit card issuer to allow us to resolve any issues or concerns related to your Play Pass purchase. You can reach us by email at or call us at 0790566666. We are available from All Weekdays)). Expect a 72 hour response time for email inquiries.

Play Points do not expire

The Play Points you purchase do not expire, are not subject to a maintenance fee and are stored on your Play Pass.

Combining Play JDs from Multiple Play Pass Cards

You may not combine Play JDs from any number of Play Pass cards onto one Play Pass. .

Checking Your Play JDs

Your Play JDs balance displayed at each Game only shows your Play JDs balance for the Play JDs type used and may not reflect your entire Play JDs balance on your Play Pass.

You may check your Play JDs balances by going to an Authorized Employee, kiosks

When the display window at the Game reads “Low Balance,” this means that the Game costs more Play JDs than remain on your Play Pass; however, you may have enough Play JDs to play another Game that requires fewer Play JDs to play. Therefore, you should check your Play Pass balance and go to the Front Desk for a Game List to determine which Game you can play for the amount of Play JDs that remain on your Play Pass. If you do not have enough Play JDs on your Play Pass to play any Game on the Game List provided, you can recharge your Play Pass .


At this time, ticket balances are not currently captured on Play Pass cards. Paper Tickets will continue to be dispensed at each ticket dispensing Game. If you win Tickets, you may take the Paper Tickets to our Ticket Muncher which counts your Paper Tickets and dispenses a receipt displaying the total number of tickets you inserted (“Winner’s Receipts”).

Based on pricing and availability of merchandise in the Merchandise Counter , you may not have enough Tickets to redeem for any item. In addition, you may have Tickets remaining after redeeming for item(s) from the Merchandise Counter that are insufficient to purchase additional items. Your unredeemed Paper Tickets/Winner’s Receipts may be saved for future use.

Tickets/Winner’s Receipts do not have a cash value and may not be refunded or exchanged for cash. Tickets/Winner’s Receipts are not transferable.

Tickets/Winner’s Receipts never expire, .

Tickets/Winner’s Receipts that are (a) wet, altered or defaced in any way, (b) appear to be counterfeit, or (c) do not contain evidence that they were dispensed by a Game or Ticket Muncher will be confiscated and not accepted for redemption.


Chuck E. Cheese may suspend or terminate your Play Pass and revoke or limit any or all of the rights and privileges granted to you at any time without notice, liability, reimbursement or compensation. Termination may result from your fraudulent or unauthorized use of the Play Pass or violation of these Terms & Conditions. If we terminate your card with cause, all Play JDs will be voided and may not be used. You will receive no compensation from us for voided Play JDs. If we terminate your Play Pass without cause, we will refund or issue store credits equal to the balance of Play JDs purchased/held in your Play Pass account less any amounts that you may owe Chuck E. Cheese’s.

Billing Errors and Corrections

We reserve the right to correct the balance of your Play Pass if we believe that an error has occurred. If you have questions regarding your transaction history, or if you dispute any transaction or correction that has been assessed against your Play Pass, please call Guest Relations at 0790566666, All Weekdays. or online

Choice of Law

These Terms & Conditions and your use of a Play Pass shall be governed by and construed in accordance with the laws of the State of Texas notwithstanding any conflict of law rules.

Arbitration Rights/Waiver of Rights

Any dispute or claim made by you against us (or against any of our subsidiary, arising out of or relating to these Terms & Conditions or your use of your Play Pass (whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory) will be resolved by binding arbitration administered by the Kingdom of Jordan under Commercial Rules and Consumer Related Supplementary at the Main Court Amman offices , except that (a) you may take claims to small claims court if they qualify for hearing by such a court, or (b) you or we may choose to pursue claims in court if the claims relate solely to the collection of any debts you owe to us. However, all claims (including those claims that are subject to arbitration and those claims that can be prosecuted in a court of law and regardless of whether the claim is brought in an arbitration or in a court of law) must be brought on an individual basis and not as a plaintiff or class member in any purported class or representative proceeding, and you hereby waive any claims for punitive damages and any right to pursue claims on a class or representative basis.