Frequently Asked Questions

Pizza

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Absolutely! Once you have finished, ask one of our cast members who can box up your leftovers in a to-go box. We will be surprised if the pizza makes it home without any more nibbles!
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Every pizza is cut by hand into individual servings while the pie is still hot. We cut the pizzas right out of the oven, when the cheese is still at melting temperature. Sometimes the toppings shift around a bit as we cut with our pizza rocker.  Every pizza is cut with love by our "sauce bosses," but every pizza cuts a little differently. No "cookie cutters" in our kitchen! Each pizza is hand-crafted by our sauce bosses and made-to-order.
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Besides sourcing our tomatoes from 100 percent vine ripened tomatoes, we perfectly season our sauce with spices and herbs like oregano, basil, garlic black pepper and onions.
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Simply put, making dough from scratch with traditional methods makes for a more flavorful and authentic pizza crust. We believe in using the tried and true methods of artisan baking for our pizza.
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Our servers are very careful to ensure they do not throw away any pizza before the guests are finished. Once we have confirmed guests have left, our servers clear away tables and dispose of pizza leftovers straight into our "Thank You" boxes (what others call a trash bin.)
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The fan favorite is: (drumroll please...) Pepperoni! But the classic cheese comes in as a close second place.
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Pizza is universally loved by kids, and it is even better when you get to play games while you eat your favorite food!
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Yes, we offer an individual size gluten-free pizza. Our Smart Flour™ crust, sauce, cheese and toppings are gluten-free. However, you need to know that this pizza is prepared in a shared kitchen, so we cannot guarantee it will be completely free of gluten.
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Birthdays And Events

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No one under 18 is admitted to Chuck E. Cheese’s without a parent or adult, since all minors have to enter and leave the establishment with an adult who has the same stamp for security purposes.

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Oh yes! Our Tokens For Grades Program rewards kids with 10 Free Tokens (with a food purchase) when they bring in their latest report card.

If you did not find the answer to your question here, please feel free to email Chuck E. Cheese’s.

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The group package is for group events with 6 or more kids (i.e., schools, daycares, churches, youth sports teams, scouts) that want to reserve tables during the week, all day from Saturday to Thursday

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Absolutely! Any kid 1+ can enjoy the fun party packages available at Chuck E. Cheese

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More birthday stars, double the fun! Our parties are able to accommodate more than one birthday child in the same birthday party for an extra cost. You will be charged the regular Party Package price plus JD4.99 for the additional birthday child.

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From delicious and fun food to the best in entertainment, we always strive to bring you everything you need to make your party a success. Unfortunately, there are some items that are not allowed to a party in our locations like outside food (other than cake or ice cream) piñatas, cups, or outside entertainment.

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You can always personalize your party celebrations at Chuck E. Cheese’s! You’re free to bring your own birthday cake, favorite ice cream, and your own table decorations.

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You bet! We love ice cream! We sell cups of Vanilla or Chocolate ice cream that can be pre-ordered during your reservation or purchased through your host. also offer a variety of ice cream treats through our ice cream vending machine. If you have a flavor preference, you can also bring in your own ice cream too! Just don’t forget to bring in a scoop to help when serving.

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Thats right! At Chuck E. Cheeses we have the perfect birthday cake for you. We offer chocolate or vanilla cakes available in two sizes. The 8" round cake serves approximately 12 guests and the 1/4 sheet-size cake serves approximately 18-20 guests.

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No problem! If you provided your email address, you can locate your reservation information by clicking here. If you did not provide your email address in the reservation, please feel free to send us an email with your party information.

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No worries, we got you covered! At Chuck E. Cheeses we want to make it easy for you. You can send free online invitations 

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Who doesn’t love goody bags? Our Chuck E. Cheeses goody bags include a variety of cool toys and delicious treats that kids of all ages will love

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Along with all the super-cool items listed in the party package you choose, we will decorate your table with our fun Chuck E. Cheese’s cups, pizza plates, and birthday plates. And of course, we will also provide forks, napkins, and utensils so you can focus only on the fun.

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At Chuck E. Cheese’s we welcome everyone at any age! Age limits for a party package? Never! You will always be more than welcome to include adults for a Party Package.

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We are always available to assist you one phone call away. . Please note that date and time changes are subject to availability. And don’t forget: cancel any other previous reservations to avoid extra charges.

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The fun never stops at Chuck E. Cheese’s and this is why we offer unlimited time at your reserved table if you host your party from Monday-Thursday. But from Friday - Sunday we can only reserve your table for two hours. Your party can always stay and play games anytime after your event, but unfortunately seating is not guaranteed.

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We apologize for any inconvenience this might cause but the party times are set schedules and cannot be altered. The time(s) option(s) provided are the only times available on the day you selected. The good news is that you are more than welcome to arrive earlier at the day of your party and let the children play before your event starts. However, your table and host/hostess will only be prepared for you at the scheduled time of your reservation. If you need a later time, you could also check the availability of a different location or date.

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Once you book your party online, the restaurant will be notified to issue your free play points on the day of the party.

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Package prices are not guaranteed and will vary based on the date and time selected. Package prices are subject to change daily and are only guaranteed after your party has been booked.

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Upon booking a birthday party, our 8-child minimum policy will be in effect for all parties. Changes to the reservation must be made prior to the day of the reserved party to avoid penalty. Our policy allows for per-child fees to be waived for up to 2 no-shows on the day of your party. Any additional children not in attendance will be subject to per child cost for any changes made on the day of your party.

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Yes, Sure

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The only payment we accept prior to the date of the reserved party is the deposit. 

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Once the deposit is made it is non-refundable.  However, if you need to cancel your reservation the deposit can be used towards a new reservation within one (1) year of the reserved date of the party that was cancelled.

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Sorry but because of high demand for our reserved parties, we must receive the deposit from you timely or the reservation will be cancelled.

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Yes, once the total deposit is paid, the non-refundable $50 will be applied toward your total bill at the end of the party. Your reservation may be cancelled and/or rescheduled at any time.  If you need to cancel, your reservation the non-refundable deposit can be used towards a new reservation within one (1) year of the reserved date of the party that was cancelled.

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We require a non-refundable JD50 deposit to secure your reservation.  The deposit will be applied towards your party total on the day of the party.  Your reservation may be cancelled and/or rescheduled at any time.  If you need to cancel, your reservation the non-refundable deposit can be used towards a new reservation within one (1) year of the reserved date of the party that was cancelled

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Sorry, but the color of the balloons you will receive is based on availability, so we cannot guarantee any particular color.

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Sorry, but we do not offer this service.

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We accept birthday reservations 90 days in advance, and you can book a birthday party reservation up to a 24 hours prior to the party.

 
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Food Allergy

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>No preservatives are used on our fresh vegetables. Our jalapeños are preserved with sodium benzoate and calcium chloride. Our sliced green olives and pepperoncinis contain sodium metabisulfate and/or calcium chloride to preserve flavor.

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For a full list of ingredients, please refer to our  Ingredients Information sheet. Should you be looking for information on common allergens, please refer to our  Food Allergens  information sheet for details. 

If you did not find the answer to your question, please feel free to send us your question via email to info@chuckecheesejo.com or call us at 0790566666.

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No.

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No. Our pizza sauce does not contain animal products.

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It contains Whey (Milk).

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Yes, we offer an individual size gluten-free pizza. Our Smart Flour™ crust, sauce, cheese and toppings are gluten-free. However, you need to know that this pizza is prepared in a shared kitchen, so we cannot guarantee it will be completely free of gluten.

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Most items on our menu do not contain artificially occurring Trans Fats.  We do have a few items that do contain 1 percent of Trans-Fat per serving and they are our chocolate sheet cake and our white sheet cake.

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MSG is not listed as an added ingredient in any of our products.

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The following items contain gluten: Pizza Dough, Garlic Sesame Sticks, Cheese Crackers, Wheat Crackers, Club Crackers, Garlic Butter, , Apple Dessert Pizza Dough, Shortbread Topping, Vanilla Buttercream Cakes, Chocolate Cakes, Cheesy Breadsticks, Buffalo Wings, Boneless Buffalo Wings, Chicken Nuggets, Select Single-Serve Novelty Ice Cream Offerings, Wonton Strips, and Crispy Onions.

In addition to the above, keep in mind that other products we cook and serve, i.e., french fries, are cooked/handled on equipment used to cook other products and by Cast Members who are very likely to have handled pizza dough and so on. Please refer to our  Food Allergens  information sheet for additional details.

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The following items contain milk or milk products: Pizza Cheese, Pizza Dough, Chicken Nuggets, Shredded Parmesan Cheese, Monterey Jack/Colby Cheese Blend, Cheese Crackers, Garlic Butter Croutons, Buttermilk Ranch Dressing, Lite Ranch Dressing, Chunky Blue Cheese Dressing, Royal Caesar Dressing, Cinnamon Spread, Shortbread Dessert Topping, Vanilla Buttercream Cakes, Chocolate Cakes, Grated Parmesan Cheese, and Select Single-Serve Novelty Ice Cream Offerings. Please refer to our  Food Allergens  information sheet for additional details.

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We do not serve products that have peanuts or tree nuts in them. However, the following items are manufactured in plants that also process nuts in other applications, so cross-contamination could be possible: , Shortbread Topping, Vanilla Buttercream Cakes, Chocolate Cakes, Select Single-Serve Novelty Ice Cream Offerings, Sunflower Seeds, and Wonton Strips. Please refer to our  Food Allergens  information sheet for additional details.

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The following products contain eggs: Boneless Buffalo Wings, , Diced Potato Salad, Buttermilk Ranch Dressing, Lite Ranch Dressing, Chunky Blue Cheese Dressing, Thousand Island Dressing, Royal Caesar Dressing, Mayonnaise, Vanilla Buttercream Cakes, Chocolate Cakes, and Big Bopper Ice Cream Sandwich.

The following items are produced on machinery that also processes eggs, so they may contain trace amounts of egg: Shortbread Dessert Topping, and Big Vanilla Ice Cream Sandwich. Please refer to our  Food Allergens  information sheet for additional details.

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Yes. The Pizza crust contains soybean oil and soy protein concentrate. The same dough is also used in our Cheesy Breadsticks, Cinnamon Sticks, Apple Dessert Pizzas, and Hot Dog Pizza Dough Bun. Please refer to our  Food Allergens  information sheet for additional details.

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If you have a severe food allergy, please review our  allergen information  concerning our menu items. We believe our offerings accommodate most food allergies. However, if you cannot find a menu item which accommodates your allergy, please contact your favorite local Chuck E. Cheese’s to make arrangements to reasonably accommodate your need to bring in outside food.

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Fundraising

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Yes, as required by IRS Rules and Regulations, we require a Form W-9 from private schools.
Note, however, that we do not require a Form W-9 from Public schools and School Districts as the IRS generally treats public schools and their districts as government instrumentalities or agencies thereof.
Not Applicable to Non-Profit Fundraising

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Yes, you have up until 72 hours to call and make that change. The time must be between 2 p.m. and 4 p.m.
Not Applicable to Non-Profit Fundraising

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Of course! You can call up until 21 days before the event.
Not Applicable to Non-Profit Fundraising

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The check will be made out and sent directly to the school, with attention to the fundraising contact person. Please let the school know that the donation check will come to your attention.
Not Applicable to Non-Profit Fundraising

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Yes, on most occasions. He will be dressed and ready to go (with a Chuck E. Cheeses store escort), but he will also need you there at the time of arrival to help guide him through the school.
Not Applicable to Non-Profit Fundraising

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Yes, as long as the school principal has given approval and the school is fewer than 20 miles from the location.
Not Applicable to Non-Profit Fundraising

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Yes, we reserve the right to cancel a scheduled event, at any time, if we determine that an organization fails to comply with our fundraising rules.

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Unfortunately, no. Since most, if not all, of our guests are coming to Chuck E. Cheeses to enjoy a special once-in-a-lifetime family moment, we ask that you respect their privacy and allow them to enjoy their visit free of distraction. Furthermore, we provide you with timely and ample materials to adequately conduct your recruiting prior to the date of the scheduled event.

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Yes, we only allow one fundraising event per month, per school or organization.

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Unfortunately, we need at least a 21-day advance notice in order to schedule an event.

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When you receive your confirmation email, you will have access to online tools to promote your fundraiser.

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You should expect your check in about 14 business days after your event.

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Sun - Thur only, from 9 a.m. to 5 p.m.

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We will provide you with fundraising materials to be distributed a few weeks before your event to help promote your fundraiser. In order to receive this material in time, we need 21 days advance booking.

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info@chuckecheesejo.com 00962790566666

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